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Premier Community Services

EXMOUTH  |  DEVON​

Specialist care providers for dignified independent living

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Premier Community Services provides high quality home care in Exmouth, Budleigh, Woodbury and surrounding areas

We recognise that this is an important time in your life, when circumstances or desire, requires you to consider making adjustments to your lifestyle. For many your first choice will be to remain living in your own home for as long as possible and to remain as independent as possible. It is our aim to fulfil this wish by providing a reliable, innovative, quality, home care service that strives to exceed clients’ expectations and which will enable you to exercise choice in your daily life.
 
We realise there is more to providing a service than just fulfilling a list of tasks. We hope to foster a caring, trusting relationship with each client, where your emotional needs are valued as much as your physical needs.
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Quality professional care in your own home

TO US, QUALITY OF LIFE IS PARAMOUNT​
Premier Community Services is committed to providing all of its clients with a service which continually maintains high standards. It is our objective to provide a safe, secure, discreet service; personally ‘tailor-made’ and individually prepared, following a full assessment of your requirements, in order for you to continue to enjoy your preferred chosen lifestyle. We want to assure you that you will be respected and participate in all decisions of your life. We believe you deserve to feel valued and treated with dignity and respect.
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Our care services

Premier Community Services provides a range of services, assistance and facilities, each of which may be of greater or lesser importance to you as an individual. For some, the need may be simply for a companion to accompany you for shopping; or support whilst you attend social activities; to accompany you to an appointment; to sit with you at home maybe whilst you receive a visitor; to prepare your meals; do the shopping or other domestic chores; whilst for others, it may be the requirement of professional personal care, be this minimal or more complex, if you have more high dependency needs.

Personal care

We are able to support with all aspects of personal care and support, suited to your needs.

Medication assistance

All our staff are trained in the safe administration of medication.
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Shopping & enabling

We can offer support with shopping visits and companionship visits.
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Meal preparation

Our carers are available to help with nutrition and hydration preparation, including dietary requirements.
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Specialist care

We are able to provide a range of care for a variety of specialist care, such as: Palliative, Stoma care, PEG feeding, transferring needs, and more.

Electronic record keeping

All of our Careplans and records are electronically recorded, making it more efficient for family's, carers and other medical professionals to monitor. 
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​Our process

Step one

Get in contact with us to arrange a face-to-face assessment with one of our senior members of staff to discuss the care and support you require. This is the perfect opportunity to ask any questions you may have and for us to gather as much information as possible to create the most definitive care plan to meet your specific needs.

Step two

After the assessment, a tailored care plan will be created for you. It will include information about you and the outcomes you would like to achieve with us, as well as relevant medical conditions, history, medication and specialist equipment which may be used as well as your likes and dislikes. 

Step three

Meet the team! You will be introduced to a team of professional and comprehensively trained carers to help provide you with the support needed to stay at home. We will keep in regular touch with you and ensure that you are happy with the service being provided, keeping up to date with any changes or amendments which may be needed to altered on your unique care plan. 

​In order to fulfil our commitment, we ensure the maintenance of our quality and high standards through regular evaluation and monitoring of the care provision, our employees and our systems. At present we operate with a system called PASS. With this we fully comply with all appropriate regulatory authorities and adhere to recognised codes of practice.

Testimonials

WHAT OUR CLIENTS SAY ABOUT US
Professional and Reliable
PCS provide care to my brother and sister in law. Their needs are fairly complex. PCS are reliable, professional and provide compassionate and caring support. PCS’s communication is excellent.
TIM
Brilliant at all levels
PCS look after my sister and her husband brilliantly at all levels — the complicated hands-on caring and listening, and the admin and management of a sometimes rapidly changing situation. I don’t know how they provide peace of mind, a sense of humour, and careful interventions under such a lot of pressure a lot of the time. We’re all very grateful indeed.
MANCGP
Moving my care package to Premier care
In April I decided to change my care provider in the community. This was a big and frightening decision after 20 years. I met with Premier care managers, who immediately made feel at ease. They have been incredibly supportive and the transition went so smoothly. It was the best thing I ever did, I feel happier than I have in a long time. All staff have so kind and caring and nothing is to much trouble. I couldn't recommend them highly enough.​
T GORDON
Very pleased with the service provided
Very pleased with the service provided to my father. Staff are friendly and helpful and time keeping is good. Easy to contact. Rotas are not always on time. Would recommend this care provider.
CHERYL
Recommended
I was recommended to Premier when seeking home care for my husband. We have both been very pleased with the care and courtesy received by the office and care workers who are helping care for him. The Team who attend are so kind and helpful and make such a difference to his well being and put up with his quirkiness! We both thank The Teams who attend for kindness and understanding, also the office admin for quick response to changes. Much appreciated by our family Team.
MARGARET MOGER
My sister and I would like to thank all the care and office staff for their help and advice through an incredibly difficult time. They were always at the end of the phone if we had queries and were so supportive. My mother received the very best of care and we are so grateful to everyone at Premier Care who did their utmost to make her comfortable. We can thoroughly recommend this agency.
MAGGIE ALLEN
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Meet our team

Along with our talented team of community carers, our management team help to keep things running smoothly.
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Ray & Georgina Kerler-Lovegrove MCIPD
​Director
Alice Finney
​Registered Manager
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Brigitte Lewis
​Scheduler / Responsible person
Melanie Brown
Finance Manager
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Becca Cox
Team Leader
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Sue Rice
Team leader
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Teresa Lock
Office Administrator
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Georgina Kerler-Lovegrove MCIPD
Director of Premier Community Services
Gina is a member of the ‘Chartered Institute of Personnel and Development’. She has attained NVQ level 5 in Operational Management and is a qualified assessor and verifier. She, along with her husband Ray Kerler-Lovegrove developed PCS in 2008 which, with the help and support of their dedicated team, has now successfully become a domiciliary care practice of choice for many clients.
Alice Finney
Registered Manager of Premier Community Services
Alice came to work for PCS in 2014 as Community Care Worker. Alice’s previous care experience was gained working within care homes where she gained her NVQ Level 2. In 2016 she became one of our Senior Care Workers, then in October 2019 Alice took the position of Care Co- Ordinator. During this period, she worked between the care field and the office leading a team of care workers and gained a Level 4 Diploma in adult health and social care and kept up to date with all relevant training. Alice has undertaken a team leading course to effectively lead her team and has a Level 2 in Dementia and End of Life. Alice’s performance has always been exemplary so her natural progression was to work towards the Registered Managers position. Alice is undertaking her NVQ5 and has completed Level 2 in Mental health.
Brigitte Lewis
Responsible Person of Premier Community Services
Brigitte has worked with Premier Community Services for 13 years; she was the assistant manager and one of the originators of the business in 2008. Brigitte left in 2011 to support a family business, then returned to us in 2014 as a Schedule Operator. Brigitte re-joined the management team in 2015. Brigitte’s background is in health, she was in Clinical Health for 25 years working for the NHS in Exeter and Community hospitals and locally with the Community Nurses at Rolle Medical Centre. Brigitte became the Registered Manager of PCS in June 2016, She gained a level 5 Diploma in Management and Leadership for Health and Social Care in June 2017. In June 2022 she decided to resign in her role as Registered Manager but wished to remain working for PCS as a scheduling officer. Brigitte’s experience is so valuable that in 2023 we offered her the role of Responsible Person which we are delighted to say she has taken.
Joanne Davies
​Assistant Manager of Premier Community Service
Jo came to Premier Community Services in 2011 originally as a Care Worker, she rapidly moved into a senior role before accepting the position of Assistant Manager in 2015, where she takes the lead role when the Manager is on her days off, Jo can contact the manager at any time if the need arises. Jo enjoys the care field she keeps the team of care worker up to date with any daily changes. Jo gained an NVQ level 3 in Health and Social Care in 2017 and also has a Team Leader certificate and a level 3 in Train the Trainer, Jo undertakes various mandatory training. Jo also has level 2 in Dementia and is our qualified Moving and Handling Instructor and is currently undertaking Level 2 in Mental health.
Melanie Brown
Finance Manager
Melanie manages all the finances at Premier Community Services, Melanie has brought great experience to the team, she ran her own business in London for years before moving down to Exmouth in 2007. Melanie joined us in 2014 on recommendation from our Accountant.
Becca Cox
Team Leader
Becca joined our team in 2019, before joining us Becca gained her experience working in range of care settings, Dementia specialist homes and live in care for individuals with learning difficulties. Becca came to PCS highly skilled in IT, Becca also has a level 3 Diploma in health and Social Care. Becca keeps up to date with all mandatory training and for this role took a specific Team Leading Management training in order to lead her team efficiently. Becca’s role entails assisting the Manager and assistant Manager with carrying out assessments for new clients, writing detailed and person-centred care plans, liaising with family members and other health care professionals to ensure our clients needs are met. Becca takes the on-call during the week, answering the on-call phones for out of hours calls and answering concerns raised by staff or clients and handling of any emergency situations.
Sue Rice
Team leader
Sue joined Premier Community Services in 2021. Sue came highly recommended by our sister company at the time. Sue gained her experience prior to coming to us in residential homes and working with different agencies within health and social care. Sue ensures she remains up to date with mandatory training. Sue’s role is office based where she assists the Registered Manager and the Assistant Manager by carrying out assessments for new clients, writing detailed and person-centred care plans. Sue will liaise with healthcare professionals and family members ensuring that our clients needs are met. Sue also conducts essential spot checks on our staff members, ensuring that all our employees are working to the highest standards.
Teresa Lock
Office Administrator
Teresa joined Premier Community Services in 2013 as a part time Care worker and in 2016 she became a part time Schedule Operator/Community Care Worker, as from July 2018 Teresa took on the role as Office Administrator. Before coming to work at PCS Teresa worked for the NHS as a Level 3 health care assistant with the Out of Hours Community Nurses, Teresa worked with GP surgeries Exmouth, Budleigh and Heavitree. Teresa also worked in the NHS DCPT Mental Health Team with complex care learning disabilities in residential properties. Teresa has a level 2 in awareness of Mental Health, a level 2 in Safe Handling of Medication, level 2 in End of Life Care, Teresa also has a Diploma in special educational needs.
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Premier Community Services PCS, 21 Claremont Grove, Exmouth, EX8 2JW

Premier Community Services PCS, 21 Claremont Grove, Exmouth, EX8 2JW
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