Frequently asked questions
Will I lose my independence, freedom, privacy and dignity?
Independence, freedom, privacy and dignity can have different meanings to each individual and that will be identified in your assessment. We appreciate that clients will request and benefit from different levels of support at different times in their lives – some on a ‘one off’ basis and some more regularly. Our aim is to provide you with the means to remain in control of your life as much as possible. We guarantee to maintain confidentiality at all times. If there is concern for your welfare, or any changes that may require other professionals to be involved in your care, we will discuss this with you first and will always gain your consent. If you share occupancy of your home with others, we will ensure you receive your care with privacy and dignity.
What happens if I only require minimal care or just help around my home?
This is not a problem. We offer a range of services that you can ‘dip in and out of’ as and when you require. We aim to have a long and successful relationship with you and, as your trust grows in us, we will be there for you if you ever need more assistance.
Can you provide the full personal care I require?
Full care can mean different things to different people. This will be discussed at assessment. We can visit your home as little as once a week, or once a day, up to four times a day with double staff, it is all dependent on your requirements. Personal care can be quite simple and straightforward or more complex but we are able to work to whatever your needs are.
Why should I choose you?
Good question, we cannot answer that, except to say we are passionate, Competent and dedicated in what we do. The aim for Premier Community Services is to work with clients so they can not only remain at home for a long as they wish, but when doing so they are kept well, Safe, Secure and also supported, we aim to enrich your life for as long as you wish.
What if I have decided I need more time or a change to my requirements or plan of care?
Either you, your next of kin, or a representative can phone, email or call in the office in order to discuss the extra time, changes or services you require to be put into place. Also, if you inform the care worker whilst they are with you, they can call the office to advise us of your changes or requirements. Sometimes a care worker may notice that you are struggling with the amount of time you have requested and report it to the office as well. We will always discuss the situation and review your plan of Care with you and/or your representative with your permission and then be able to make the changes to your schedule.
Do you offer emergency care or services?
At present we cannot supply emergency care. We do need at least 48 hours’ notice to put a package in place. Therefore, if you require assistance immediately you need to phone the emergency services.
If you are a client of ours and require emergency care you can contact us however, if we cannot accommodate your request we may need to contact external emergency services.
We will fully explain this during our assessment visit.
If you are a client of ours and require emergency care you can contact us however, if we cannot accommodate your request we may need to contact external emergency services.
We will fully explain this during our assessment visit.
